Privacy Policy & GDPR Notice

1. Who We Are (Controller)

realtyfrontdesk.com is the data controller for personal data processed in connection with our marketing site and demo inquiries. For customer accounts, we act as a data processor for the customer’s end-user data and as a controller for our own business contact data.

Contact: hello@realtyfrontdesk.com

Address: Hovhannisyan 5, Yerevan 00086, Armenia
Phone: +374 94 433416

2. Data We Collect

Information you provide

realtyfrontdesk.com collects names, emails, and phone numbers solely to provide our AI receptionist services.

• Contact details (name, email, phone number, company, role).
• Demo requests, support inquiries, and communications with us.
• Calendar preferences and scheduling details for meetings.

Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, timestamps).
• Cookies or similar tracking technologies for analytics and performance.

Service data (for customers)

• Call recordings, transcripts, SMS content, and lead qualification data.
• Calendar availability, appointment metadata, and CRM notes.

3. How We Use Data

• Provide, operate, and improve realtyfrontdesk.com services.
• Respond to demo requests, support questions, and sales inquiries.
• Analyze usage to maintain performance and security.
• Comply with legal obligations and prevent fraud or abuse.

4. Legal Bases (GDPR)

• Contract: To provide the services you request.
• Consent: For marketing communications and optional cookies.
• Legitimate interests: To improve our services and keep them secure.
• Legal obligation: For compliance and recordkeeping.

5. Sharing & Processors

We may share personal data with trusted vendors who provide hosting, communications, analytics, payment processing, or customer support infrastructure. We require these vendors to use appropriate safeguards and only process data on our instructions.

6. SMS Disclosure

We are committed to protecting your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By providing your phone number, you agree to receive text messages from realtyfrontdesk.com. Message and data rates may apply. Message frequency varies. If you wish to stop receiving SMS, reply STOP at any time.

7. International Transfers

If data is transferred outside the EEA/UK, we rely on approved safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure a lawful transfer.

8. Data Retention

We retain data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and contractual obligations.

9. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Receive a portable copy of your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, email us at hello@realtyfrontdesk.com.

10. Security

We use administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, but we continuously improve our controls to reduce risk.

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy from time to time. We will post changes on this page and update the “Last updated” date above.